Customer Satisfaction Survey
Active
Last response: 2 hours ago
- Total Responses
-
1,248Increased by 12.5%
- Completion Rate
-
78%Increased by 5.2%
- Avg. Time
-
2.4 minDecreased by 0.3 min
Net Promoter Score (NPS)
How likely are customers to recommend your product?
42
Good (Industry average: 32)
0-6 (Detractors)
15%
7-8 (Passives)
43%
9-10 (Promoters)
42%
Question Breakdown
Detailed analysis of each survey question
1. How satisfied are you with our product?
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
2. How easy was it to use our product?
Very Easy (35%)
Easy (30%)
Neutral (20%)
Difficult (10%)
Very Difficult (5%)
Verbatim Comments
"The interface could be more intuitive, but overall it gets the job done."
"Very straightforward to use with excellent documentation."
"Took some time to learn all the features but worth it."
3. What features would you like to see added?
Better reporting tools
42%
Mobile app version
35%
More integration options
28%
Custom branding
15%
Response Timeline
Survey responses over time
Mon
Tue
Wed
Thu
Fri
Sat
Sun